Customer Care

Frequently Asked Questions

Find exact details on descaling schedules, US voltage specifications, warranty protection, and shipping policies.

2-Year

warranty coverage

30-Day

returns window

110V

US power spec

Maintenance

Monthly Citric Acid Descaling Guide

01
02
03

Fill with Solution

Rapid Boil

Rinse Thoroughly

Mix two tablespoons of food-grade citric acid with half a liter of water inside the kettle carafe.

Bring the solution to a full boil using the standard 1800W heating cycle, then let it sit for thirty minutes.

Empty the carafe and rinse twice with fresh water to clear mineral deposits and scale buildup entirely.

Need further assistance with your kettle?

Our Austin, Texas support team is available Monday through Friday to answer technical questions.